Question 1

How do I apply a Medical Express voucher code?

Accepted Answer

During checkout, locate the 'Voucher Code' or 'Promo Code' field and enter your code. Click 'Apply' to activate the discount on your order. Check expiry dates and restrictions before applying.

Question 2

Does Medical Express offer free delivery?

Accepted Answer

Medical Express typically offers free delivery on orders over a set amount (usually £25-£50). Express delivery options are available for a fee. Delivery cost and minimums are shown at checkout.

Question 3

What is Medical Express's returns policy for sports equipment?

Accepted Answer

Medical Express allows returns of unworn, unused items within 14-30 days with original packaging and tags. Used or damaged items may not qualify for return. Refunds are typically processed within 5-10 working days.

Question 4

Can I try on sportswear before ordering online?

Accepted Answer

Some Medical Express items are available for in-store try-on through Click & Collect or at physical locations. Check the product page for local store availability or contact customer service.

Question 5

Does Medical Express offer team or bulk discounts?

Accepted Answer

Medical Express may offer discounts for team orders or bulk purchases of sports equipment. Contact their corporate sales team for custom quotes and dedicated account management.

Standard	3-5 days
Express	Express available
Free Delivery	Orders over £50

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