Question 1

How do I use a Lenses voucher code?

Accepted Answer

At checkout, look for the 'Promo Code', 'Voucher Code', or 'Discount Code' field. Enter your code exactly as provided and click 'Apply'. The discount will appear in your order summary before you complete payment.

Question 2

Does Lenses offer free delivery?

Accepted Answer

Lenses typically offers free delivery on orders over a certain amount (often £25-£50). Expedited delivery options are available for an additional fee. Delivery costs and thresholds are displayed at checkout.

Question 3

What is Lenses's returns policy?

Accepted Answer

Lenses allows returns within 14-30 days of purchase. Items must be unworn and in original condition with tags attached. Return postage may be free or charged depending on the reason for return. Most refunds are processed within 5-14 working days.

Question 4

Does Lenses offer student discounts?

Accepted Answer

Yes, Lenses offers student discounts (typically 10-15%) with a valid Student ID or verification through UNiDAYS or StudentBeans. Log in with your student email to access exclusive student pricing.

Question 5

Does Lenses have a loyalty programme?

Accepted Answer

Lenses's loyalty programme rewards customers with points on purchases that can be redeemed for discounts or free items. Sign up free during checkout or through your account to start earning points.

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Express	Express available
Free Delivery	Orders over £50

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